APA Style
ZEITHAML, Valarie A, PARASURAMAN, A, BERRY, Leonard L. (1990).
Delivering Quality Service : Balancing Customer Perceptions And Expectations .
New York:
The Free Press.
Chicago Style
ZEITHAML, Valarie A, PARASURAMAN, A, BERRY, Leonard L.
Delivering Quality Service : Balancing Customer Perceptions And Expectations.
New York:
The Free Press,
1990.
.
MLA Style
ZEITHAML, Valarie A, PARASURAMAN, A, BERRY, Leonard L.
Delivering Quality Service : Balancing Customer Perceptions And Expectations.
New York:
The Free Press,
1990.
.
Turabian Style
ZEITHAML, Valarie A, PARASURAMAN, A, BERRY, Leonard L.
Delivering Quality Service : Balancing Customer Perceptions And Expectations.
New York:
The Free Press,
1990.
.