APA Style
RAMASWAMY, Rohit. (1996).
Design And Management Of Service Processes : Keeping Customers For Life .
Massachusetts:
Addison-Wesley.
Chicago Style
RAMASWAMY, Rohit.
Design And Management Of Service Processes : Keeping Customers For Life.
Massachusetts:
Addison-Wesley,
1996.
.
MLA Style
RAMASWAMY, Rohit.
Design And Management Of Service Processes : Keeping Customers For Life.
Massachusetts:
Addison-Wesley,
1996.
.
Turabian Style
RAMASWAMY, Rohit.
Design And Management Of Service Processes : Keeping Customers For Life.
Massachusetts:
Addison-Wesley,
1996.
.