APA Style
FITZSIMMONS, James A, FITZSIMMONS, Mona J. (2006).
Service Management : Operations, Strategy, And Information Technology (5th edition).
:
McGraw-Hill.
Chicago Style
FITZSIMMONS, James A, FITZSIMMONS, Mona J.
Service Management : Operations, Strategy, And Information Technology.
5th edition
:
McGraw-Hill,
2006.
.
MLA Style
FITZSIMMONS, James A, FITZSIMMONS, Mona J.
Service Management : Operations, Strategy, And Information Technology.
5th edition
:
McGraw-Hill,
2006.
.
Turabian Style
FITZSIMMONS, James A, FITZSIMMONS, Mona J.
Service Management : Operations, Strategy, And Information Technology.
5th edition
:
McGraw-Hill,
2006.
.