APA Style
TJIPTONO, Fandy. (2012).
Service Management : Mewujudkan Layanan Prima (2).
Yogyakarta:
Andi.
Chicago Style
TJIPTONO, Fandy.
Service Management : Mewujudkan Layanan Prima.
2
Yogyakarta:
Andi,
2012.
.
MLA Style
TJIPTONO, Fandy.
Service Management : Mewujudkan Layanan Prima.
2
Yogyakarta:
Andi,
2012.
.
Turabian Style
TJIPTONO, Fandy.
Service Management : Mewujudkan Layanan Prima.
2
Yogyakarta:
Andi,
2012.
.