Balancing Customer Perceptions And Expectations ZEITHAML, Valarie A Primary Author PARASURAMAN, A Additional Author BERRY, Leonard L Additional Author mixed material bibliography New York The Free Press 1990 en English

xii, 226hal. :ill. ;24cm. SERVICE 658.8'12 0029357012 Perpustakaan ITHB Senayan Open Source Library Management System 658.8'12 ZEI d 11001486-2 My Library 658.8'12 ZEI d 11001486-1 My Library 658.8'12 ZEI d 11001486-3 My Library 658.8'12 ZEI d 517RIUC6ZnL._SX331_BO1%252C204%252C203%252C200_.jpg.jpg 2362 2012-08-16 09:31:45 2020-02-13 13:42:08 machine generated