APA Style
TJIPTONO, Fandy. (2008).
Service management : Mewujudkan layanan prima .
Yogyakarta:
Andi.
Chicago Style
TJIPTONO, Fandy.
Service management : Mewujudkan layanan prima.
Yogyakarta:
Andi,
2008.
.
MLA Style
TJIPTONO, Fandy.
Service management : Mewujudkan layanan prima.
Yogyakarta:
Andi,
2008.
.
Turabian Style
TJIPTONO, Fandy.
Service management : Mewujudkan layanan prima.
Yogyakarta:
Andi,
2008.
.