APA Style
TJIPTONO, Fandy, CHANDRA, Gregorius. (2007).
Service, quality & satisfaction (Edisi 2).
Yogyakarta:
Andi.
Chicago Style
TJIPTONO, Fandy, CHANDRA, Gregorius.
Service, quality & satisfaction.
Edisi 2
Yogyakarta:
Andi,
2007.
.
MLA Style
TJIPTONO, Fandy, CHANDRA, Gregorius.
Service, quality & satisfaction.
Edisi 2
Yogyakarta:
Andi,
2007.
.
Turabian Style
TJIPTONO, Fandy, CHANDRA, Gregorius.
Service, quality & satisfaction.
Edisi 2
Yogyakarta:
Andi,
2007.
.