<?xml version="1.0" encoding="UTF-8" ?>
<modsCollection xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.loc.gov/mods/v3" xmlns:slims="http://slims.web.id" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd">
 <slims:resultInfo>
  <slims:modsResultNum>21</slims:modsResultNum>
  <slims:modsResultPage>1</slims:modsResultPage>
  <slims:modsResultShowed>20</slims:modsResultShowed>
 </slims:resultInfo>
 <mods version="3.3" ID="7709">
  <titleInfo>
   <title>Quality Customer Service</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>MARTIN, William D.</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9794421561</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Jakarta</placeTerm>
    <publisher>Penerbit PPm</publisher>
    <dateIssued>2004</dateIssued>
   </place>
  </originInfo>
  <slims:image>4668875_11be8317-e715-4ed6-86ea-7ac5da637148_1560_1560.jpg.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="2362">
  <titleInfo>
   <title>Delivering Quality Service :</title>
   <subTitle>Balancing Customer Perceptions And Expectations</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>ZEITHAML, Valarie A</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>PARASURAMAN, A</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>BERRY, Leonard L</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">0029357012</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">New York</placeTerm>
    <publisher>The Free Press</publisher>
    <dateIssued>1990</dateIssued>
   </place>
  </originInfo>
  <slims:image>517RIUC6ZnL._SX331_BO1%2C204%2C203%2C200_.jpg.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="5764">
  <titleInfo>
   <title>Customer Service Satisfaction &amp; Call Center Berdasarkan ISO 9001</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>RANGKUTI, Freddy</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9786020300023</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Jakarta</placeTerm>
    <publisher>Gramedia Pustaka Utama</publisher>
    <dateIssued>2013</dateIssued>
   </place>
  </originInfo>
  <slims:image>iso.jpg.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="8059">
  <titleInfo>
   <title>Perancangan Monitoring System Untuk Kondisi Pahat Bubut Dalam Mendukung Implementasi Industri 4.0</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>IRAWAN, billy</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Bandung, ITHB</placeTerm>
    <publisher>ITHB</publisher>
    <dateIssued>2019</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="3166">
  <titleInfo>
   <title>Service, quality &amp; satisfaction</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>TJIPTONO, Fandy</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>CHANDRA, Gregorius</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9789792900408</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Yogyakarta</placeTerm>
    <publisher>Andi</publisher>
    <dateIssued>2007</dateIssued>
   </place>
  </originInfo>
  <slims:image>12075171-1.jpg.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="4584">
  <titleInfo>
   <title>Perancangan Sistem Informasi Antrian Service Mobil dan Penjadwalan Teknisi</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Julia Rantjap 1210025</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Bandung</placeTerm>
    <publisher>ITHB</publisher>
    <dateIssued>2014</dateIssued>
   </place>
  </originInfo>
  <slims:image>IMG_0002.jpg.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="4451">
  <titleInfo>
   <title>Perencanaan Sistem Informasi Penjadwalan Operator Multimedia Berbasis Web Mengunakan Metode Backward Chaining (Studi Kasus :</title>
   <subTitle>El Shadai Creative Community)</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Briando Palit</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Bandung</placeTerm>
    <publisher>ITHB</publisher>
    <dateIssued>2014</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="4411">
  <titleInfo>
   <title>Analisis Alur Kerja Layanan Service Center Pada PT Almega Sejahtera</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Samuel Johan Wahyono 1511030</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Bandung</placeTerm>
    <publisher>ITHB</publisher>
    <dateIssued>2014</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="4390">
  <titleInfo>
   <title>Aplikasi Prototype Sistem Central Online Payment Point PT. Pos Indonesia</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Alwin Rengku 1108050</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Alexander Johansyah</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Bandung</placeTerm>
    <publisher>ITHB</publisher>
    <dateIssued>2014</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="4368">
  <titleInfo>
   <title>Tinjauan Atas Perhitungan, Penyetoran, dan Pelaporan Pajak Penghasilan (pph) Pasal 23 atas  Service and Maintenance Pada PT. Kabil Citranusa</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Vita Carolina Bangun 3111105</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Bandung</placeTerm>
    <publisher>ITHB</publisher>
    <dateIssued>2014</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="4360">
  <titleInfo>
   <title>Pengaruh Customer Relationship Management Melalui Program Matahari Clun Card Terhadap kepuasan Pelanggan (Studi Kasus Pada PT.Matahari Departement Store, Tbk. Cabang Bandung Indah Plaza)</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Gabriella Caroline Terok</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Bandung</placeTerm>
    <publisher>ITHB</publisher>
    <dateIssued>2014</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="4358">
  <titleInfo>
   <title>Analisis pengaruh Service Quality, Price Fairness, Dan Customer Service, Terhadap Customer Satifaction :</title>
   <subTitle>Kasus Pelanggan Handphone BlackBerry di Kota Bandung</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Daniel Taurus Purba</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Bandung</placeTerm>
    <publisher>ITHB</publisher>
    <dateIssued>2014</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="4351">
  <titleInfo>
   <title>Pengaruh Kualitas Produk, Kualitas Pelayanan dan Harga Terhadap Keputusan Pembelian Ulang :</title>
   <subTitle>Studi Kasus Pada Starbucks Cofee Ciwalk</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Devi Aprilia</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Bandung</placeTerm>
    <publisher>ITB</publisher>
    <dateIssued>2014</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="3802">
  <titleInfo>
   <title>Tinjauan Pengendalian Internal Terhadap Sistem Kontrak Service di PT Astra International TBK-Isuzu Sales Operation (ISO) Cabang Soekarno Hatta Bandung</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Wiliem Winata 3110018</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Bandung</placeTerm>
    <publisher>ITHB</publisher>
    <dateIssued>2013</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="3219">
  <titleInfo>
   <title>MANAGING SERVICES MARKETING :</title>
   <subTitle>TEXT AND READINGS</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>BATESON, JOHN E.G.</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">0030986664</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">United States Of America</placeTerm>
    <publisher>Dryden Press</publisher>
    <dateIssued>1995</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="3149">
  <titleInfo>
   <title>Service Quality :</title>
   <subTitle>Multidisciplinary And Multinational Perspectives</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>BROWN, Stephen W</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>GUMMESSON, Evert</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>EDVARDSSON, Bo</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">0669211524</identifier>
  <originInfo>
   <place>
    <placeTerm type="text"></placeTerm>
    <publisher>Lexington Books</publisher>
    <dateIssued>1991</dateIssued>
   </place>
  </originInfo>
  <slims:image>11001503-1.jpg.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="3091">
  <titleInfo>
   <title>Service Management :</title>
   <subTitle>Operations, Strategy, And Information Technology</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>FITZSIMMONS, James A</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>FITZSIMMONS, Mona J</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">0071244409</identifier>
  <originInfo>
   <place>
    <placeTerm type="text"></placeTerm>
    <publisher>McGraw-Hill</publisher>
    <dateIssued>2006</dateIssued>
   </place>
  </originInfo>
  <slims:image>11017680-1.jpg.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="2380">
  <titleInfo>
   <title>Design And Management Of Service Processes :</title>
   <subTitle>Keeping Customers For Life</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>RAMASWAMY, Rohit</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">0201633833</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Massachusetts</placeTerm>
    <publisher>Addison-Wesley</publisher>
    <dateIssued>1996</dateIssued>
   </place>
  </originInfo>
  <slims:image>11000296-1.jpg.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="2615">
  <titleInfo>
   <title>Service management :</title>
   <subTitle>Mewujudkan layanan prima</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>TJIPTONO, Fandy</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9789792905090</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Yogyakarta</placeTerm>
    <publisher>Andi</publisher>
    <dateIssued>2008</dateIssued>
   </place>
  </originInfo>
  <slims:image>SM120116.jpg.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="2227">
  <titleInfo>
   <title>Auditing And Assurance Services :</title>
   <subTitle>An Integrated Approach</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>ELDER, Randal J</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>BEASLEY, Mark S</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>ARENS, Alvin A</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9780132458931</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">New Jersey</placeTerm>
    <publisher>Pearson Education International, Inc</publisher>
    <dateIssued>2010</dateIssued>
   </place>
  </originInfo>
  <slims:image>11017696-1.jpg.jpg</slims:image>
 </mods>
</modsCollection>
